Who we are
Types of data we collect
When you purchase tickets, gift vouchers, merchandise or membership through our Box Office on Parliament Street, York, or over the phone directly with us, your name, email address, phone number and address will be stored by our ticketing partner, Ticketsolve.
When you book tickets online with us, data is shared between LIAT, Realex (payment gateway) and Ticketsolve (ticketing platform) in order to process the transaction. Where patrons have opted to provide their details for mailings, data will be shared with MailChimp (our email partner).
In addition to the above, if you purchase tickets though us for an event that is taking place at the Grand Opera House, York Theatre Royal, York Dungeon or The Basement at City Screen Picturehouse we may share your name with that venue in order to allow you to collect your tickets.
Ticketsolve acts as a data processor on behalf of LIAT.
Ticketsolve, Realex, Mailchimp and LIAT have implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure.
For more information, please see their privacy notices here:
Legal basis for processing data
We will process your information on the basis of performance of your contract with us (e.g. providing information relating to an event you have booked tickets for), your consent (e.g. sending marketing materials if you sign up to our mailing lists) or our legitimate interests.
Our legitimate interests may include sending you marketing and advertising that is likely to be of interest, in order to manage our relationship with you and in order to conduct our business. In such a case we will make sure that we assess any impact this may have upon you and won't use your information if we believe your interests should override ours. You have the right to object to this use.
Record retention periods
We will retain your information for as long as is necessary to provide you with the services you have requested from us or for as long as we reasonably require to retain the information for our lawful business purposes or for as long as the law otherwise permits.
When you sign up for our mailing list, either at the time of booking or separately through our sign-up form, we collect personal information. We use that information for a few reasons: to share information such as news about upcoming shows; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you're happy and satisfied. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our marketing. You can unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails or by emailing firstname.lastname@example.org
If you select the relevant option on our website (‘Receive updates via mail’) we may on occasion post you marketing materials for the Great Yorkshire Fringe. You can unsubscribe from this mailing list by emailing email@example.com.
We may update, review and update this policy. This version was adopted on 21st May 2018.
Overview of your rights
You have certain rights in respect of the information we hold about you, including the right to be informed about how we use your information, the right to ask us not to use your information for marketing purposes, the right to request access to information about you that we hold, the right to request any incorrect information is amended and in certain circumstances the right to request that we stop processing information about you.
In instances where we rely on your consent to process your information you may withdraw this consent. In instances where we use your information on the basis of our legitimate interest you may object to this. In instances where we hold information about you in connection with the performance of contract you may request a copy of this information.
You also have the right to make a complaint about us to the Information Commissioner's Office or the relevant organisation in another country.
We reserve the right to retain certain information for our own record-keeping and to defend ourselves against any claims. We may also need to send you communications regarding your account even when you have requested not to receive marketing communications.
Access to your personal information
You are entitled to view, amend or delete the personal information that we hold. Email your request (and any further questions) to our data protection officer firstname.lastname@example.org or contact us at Leicester Square Theatre, 6 Leicester Place, London, WC2H 7BX.